Returns & Right of Withdrawal

We want you to be happy with your Uncommon order, but the rules around returns depend on what you’ve purchased.

Freshly roasted coffee
Our coffee is roasted to order and prepared specifically for your purchase. Because freshly roasted coffee is a perishable product, it is excluded from the statutory 14-day right of withdrawal where the product is considered liable to deteriorate or expire quickly. For this reason, we’re unable to accept returns of coffee simply because you’ve changed your mind. We do, of course, want to know if something isn’t right with your order. If your coffee arrives damaged, faulty, or there is an issue with your order, please contact us at info@uncommonams.com within 2 days of receiving it and we’ll find a suitable solution.

Other goods
For other products purchased through our webshop, you generally have a statutory 14-day right of withdrawal. This means you can let us know within 14 days of receiving your order that you would like to return it. After notifying us, the product must be sent back within 14 days. Items should be returned in their original condition and packaging.